The aim of Straight Fire Life is to provide our customers with the best possible solution to their challenges, in order to enable them to Ignite their Online Message. The tools and resources we provide are the same as those we use ourselves, with our roadmap reflecting the precise steps we have undertaken to launch our own sites.
Our products are a mix of training, physical and digital products and our refund policy for each is outlined below.
Ignite your Online Message Roadmap
This is our most valuable program, which describes in great detail our precise roadmap to success, along with access to our community of members who are encouraged to share their own experiences and websites.
Unfortunately, the nature of knowledge is such that it cannot be returned. Once acquired, the knowledge cannot be unlearnt. Additional free downloadable tools such as worksheets and spreadsheets also cannot be retrieved.
Scammers have been known to scour the internet for programs such as these and once they join these programs, they quickly download all of the relevant information, probe fellow members for their “secret sauce” and expertise only to repackage these for their own purposes while requesting a refund, either in full or partial before the subscription terms is completed.
Due to the above-mentioned issues and the non-returnable nature of this product, we regretfully cannot accept any partial or full refund claims nor shall we provide any partial or full refunds for the Straight Fire Life Roadmap.
As the program has an automatic recurring renewal process, we shall make an exception for members who forgot to cancel the automatic renewal process and send us a formal written notice of this oversight within the first 30 calendar days following the renewal anniversary. This can be achieved by filling in this form.
Additionally, where members are found to abuse the goodwill of other members, their access to our forums shall be blocked. It is understood that this is done for the benefit and protection of genuine members
Prior to joining, please read our FAQ and should you have any additional concerns, feel free to contact us via this form.
Digital Products Refund Policy
Digital products, apart for the Straight Fire Life Roadmap will have a slightly different refund policy. We understand that in many cases, it is important to try out a product in order to fully understand its value to your project. These products are also more easily controlled as they require a valid license and cannot be easily pirated.
As such, for those products, we provide a 30-days no question asked refund policy. In order to achieve this, please fill in this form.
Digital Products Refund Policy
Physical products that may have been purchased have a slightly different refund policy.
Within 24 hours receipt, should these products be faulty, we would require a full description of the item and the fault, along with the product being returned to our headquarters at your own cost, using registered mail. This form can be used to report the fault.
Once we receive notification of the return request, we shall immediately move the value of the product into a separate bank account pending the review process. We shall then send you a notice of this event. This is to re-assure you, our customer, that your funds are secure.
Once the item(s) have been received, we shall acknowledge this with photographic proof, along with our understanding of the problem. This shall occur within 48 hours of receipt. Once confirmation has been received that we are looking at the correct issue, we shall evaluate the issue and issue a full or partial refund depending on the severity of the issue and usability of the product. At this stage, we can then either return the item to you at your cost or dispose of the item, at your discretion.
What to do to avoid unnecessary disappointment in all three cases.
In the rare occasions when a customer is dissatisfied, the first response should be direct and open communication. Few problems are so insurmountable that they cannot be solved by a few emails or online sessions and we would rather keep you as a happy, satisfied community member.
If your site or channel is not performing as expected, or should you experience any challenges in making a product work, please describe the challenge in a post in our forums. At any stage, we have several experienced members online who are more than happy to help out. We are also monitoring the forums and will respond as soon as we see the request for help.
We acknowledge that from time to time there will be an explanation that is not 100% clear or that is not sufficiently covered, or the technology used has just moved on. In such a case, just tag send a private post or tag @StraightFireLifeUpdate within our community to bring it to our attention. We will then reach out to you to understand how we can make your experience better.
Any other issues
Should you have any other issues, such as billing, challenges accessing resources, subscribing to any resources or downloading these resources, please send a private message in the community or tag @StraigthFireLifeHelp or reach out using the email address we provided when you joined the community.